Digital Services Delivery Policy

Digital and remote delivery

Nexoel LLC provides technology consulting, custom software development, integrations, automation, and support. These are digital services delivered remotely; we do not ordinarily ship physical goods.

Service commencement

Work begins after the parties approve a written proposal, statement of work, order form, or other service agreement, and after any required deposit or initial payment is received. The agreement identifies the expected start date, client dependencies, and project contacts.

Delivery methods

Depending on the engagement, deliverables may be provided through email, virtual meetings, a source-code repository, a client-controlled cloud environment, secure file transfer, project-management software, documentation, or another method stated in the agreement.

Timing and milestones

Consulting sessions, project milestones, review periods, and estimated completion dates are stated in the applicable agreement. Timing varies with scope, technical complexity, third-party integrations, and the client's timely provision of information, access, decisions, and feedback. Website price ranges do not establish a delivery date.

Fees and delivery costs

There are ordinarily no physical shipping charges. Service fees, applicable taxes, and approved third-party costs—such as cloud hosting, software licenses, API usage, or specialist services—are identified in the proposal or invoiced as agreed. Clients will not be charged an undisclosed physical shipping fee.

Review and acceptance

Clients should review each deliverable within the review period stated in the agreement and provide consolidated feedback or written notice of a material nonconformity. Correction obligations, included revision rounds, acceptance criteria, and any deemed-acceptance period are controlled by the applicable agreement.

Delays and changes

Requested changes may require a revised scope, fee, and schedule. Nexoel LLC will communicate material delays that become known to us. Delays caused by missing client inputs, third-party systems, force majeure, or approved scope changes may adjust the schedule as provided in the agreement.

Support after delivery

Warranty, correction, maintenance, monitoring, or ongoing support is provided only to the extent stated in the applicable agreement or support plan. Cancellation and refunds are addressed in our Cancellation & Refund Policy.

Contact us

Nexoel LLC is registered in Colorado and maintains a business office at 4381 Manzanita, Irvine, CA 92604, United States. Contact [email protected] or +1 (719) 581-7018.